The First and Most Important Policy: Let’s Talk About Any Issues.
Please know that we love working really hard for our customers. We love to be of service. We do well and do good in the community. We keep bees. We're artists. Some of us are moms but most important: We're good, reasonable people. If there is a problem with the delivery of your package, or if something arrives and appears different than you anticipated, open up communication with us and let us know. When you accept our terms and conditions, you agree to resolving matters with us before going to your credit card provider or review sites.
We know things can go wrong! Did something break during shipping?! If so, please proceed to the post office or UPS, bring the entire package, (all wrapping included) and file the necessary paperwork with either USPS or UPS (whomever we shipped with). Your order was insured for up to $100 when we shipped to you. Any amounts over $100 will be replaced by us at our expense, once you share the paperwork from the shipper with us.
Did we send the wrong item or forget something? Is there a problem with your order? Write a note through our contact form make sure to share your order number and the batch number on the bottom of the item(s) and we'll make things right. We may also require a photograph. We want happy customers and want you to wax "good stuff" about your experiences doing business with Waxing Kara®. Please give us the benefit of the doubt and be kind, and make sure to share your order number when you contact us.
Payment and Security
On your credit card billing statement, you will find us listed as Kara Brook Art, LLC.
We do not ever save any of your credit card information on our servers in the checkout process.
We are PCI compliant. The software we use is PCI compliant. Our Web Hosting facility is PCI compliant.
This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-commerce industry - SSL. This web site will not save your credit card information ever. It is a safety precaution for all of us. If your credit card changes, enter your new information at checkout.
You may also check out using PayPal, a safe, fast and secure method of online payment.
Sales tax of 6% will be added to orders purchased and shipped to your verified Maryland address.
Read our shipping policy here.
Read our refund policy here.
We value your your business. You must register to be eligible to collect points towards your next purchase. Please be aware that if you do not register OR if you fail to put your coupon code in when you check out we cannot honor the coupon code or your rewards points post-sale.
Waxing Kara® and Bee Inspired® and Haute Cocoa® are registered trademarks owned by Kara Brook Art, LLC.
Read our Terms of Service Policy here.