Policies

We’re here to help.

We’re a very small, very hardworking team; but, try as we might, we’re human. It’s always a goal of ours to strive for perfection and the satisfaction of our customers.

If you are left disappointed with your purchase, or if there is an issue with the delivery or quality of the package you receive, please let us know! We will always be willing to help you resolve any issues with your order.

Did we send the wrong item or forget something?

Is there a problem with your order? Write a note through our contact form and make sure to share your order number with your inquiry. We may also require a photograph. If there appears to be an issue with the product you received, please send us the batch code (located on the bottom of the item) to us as well.

We always to our best to make sure you're happy and satisfied with your purchase. Please remember that we are a small team who makes the goods we sell by hand, so there can be variations in products from batch to batch. Note that our honey is a 100% natural product made by bees, and can vary greatly at times.

Payment and Security

On your credit card billing statement, you will find us listed as Kara Brook Art, LLC.

Our facility, software, and Web hosting facility are PCI compliant. We do not and will not save any of your credit card information on our servers from the checkout process. We do not and can not keep credit card information on file in our office.

This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-commerce industry - SSL. This web site will not save your credit card information ever. If your credit card changes, enter your new information at checkout.

You may also check out using PayPal, a safe, fast and secure method of online payment.

MARYLAND RESIDENTS:

Sales tax of 6% will be added to orders purchased and shipped to your verified Maryland address.

Shipping

We offer free shipping within the Continental USA on orders $80 and above via UPS and USPS. Orders below $80 are charged a flat-rate fee of $7.95. Shipments to Hawaii and Alaska are subject to a shipping fee of $20.

Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow up to 4 business days to process your order. Processing time may be longer during holidays and if items are out of stock. In the event that we are out of stock of an item, we will do our best to contact you immediately.

Read more about our shipping policies, including details on resolving damaged and/or missing orders, here.

Returns and Refunds

Read our refund policy here.

Please note that we do NOT accept returns on orders placed through any external marketplace, including, but not limited to, Facebook and Instagram Shop.

Coupon Codes

As much as we would love to help you post-sale with forgotten coupon codes and or promotional discounts, we are unable to provide discounts or apply discount codes to settled sales, or refund the difference of a discount onto an order post-purchase, or apply expired codes to orders. There are no exceptions. All discount codes must be entered at checkout to be valid. Coupons and promotion codes cannot be combined.

Privacy

We value your privacy. We are not going to sell, give away or otherwise abuse your email address or any other information that you give to Waxing Kara®. Read our privacy policy here.

Trademark

Waxing Kara®, Bee Inspired®, Farm to Body®, Haute Cocoa® and Spa Tower® are registered trademarks owned by Kara Brook Art, LLC.

Read our Terms of Service Policy here.

Creative Commons License

Read about our Creative Commons License here.