We’re here to help.
We’re a very small, very hardworking team; but, try as we might, we’re human. It’s always a goal of ours to strive for perfection and the satisfaction of our customers.
If you are left disappointed with your purchase, or if there is an issue with the delivery or quality of the package you receive, please let us know! We will always be willing to help you resolve any issues with your order.
Please note: Shipping conditions have changed dramatically since 2020.
When a package leaves our shop, we have NO CONTROL over how long it takes to get to you. We cannot be held accountable for others' actions. We cannot provide refunds for packages that are taking too long to receive.
Resolving a claim is a process that can take up to 60 days. All carriers no longer guarantee delivery timeframes, and no claims can be filed before the package is 3 weeks late.
Do we think that this is crazy? YES! We are right there with you. Can we do anything about it? NOPE.
What's more: WE CANNOT PROVIDE REFUNDS until after a claim has been filed, and USPS and UPS require a 30 day window before claims can be filed.
PLEASE READ THIS--> IF YOU DO NOT FOLLOW THESE STEPS WE CANNOT REPLACE OR REFUND YOUR ORDER.
We know things can go wrong! DO NOT THROW OUT THE BOX. We need your assistance creating a case with UPS or USPS.
Did we ship UPS?
UPS prefers to examine damaged goods and requires several different photographs of the outside condition of the box, the inside condition of the box and detail shots of all of the damage up close and personal. Once they see these shots, they send further instructions on how to proceed.
DO NOT THROW OUT THE BOX.
Did something shipped via USPS break during shipping?
Please proceed to USPS and bring the entire package, (all wrapping included) and file the necessary paperwork with either USPS or UPS (whomever we shipped with). Your order was insured for up to $100 when we shipped to you. Any amounts over $100 will be replaced by us at our expense, once you do what we are outlining within.
DO NOT THROW OUT THE BOX.
Did we send the wrong item or forget something?
Is there a problem with your order? Write a note through our contact form make sure to share your order number and the batch number on the bottom of the item(s) and we'll make things right. We may also require a photograph.
We want happy customers and want you to wax "good stuff" about your experiences doing business with Waxing Kara®. Please give us the benefit of the doubt and be kind, and make sure to share your order number when you contact us.
Payment and Security
On your credit card billing statement, you will find us listed as Kara Brook Art, LLC.
Our facility, software, and Web hosting facility are PCI compliant. We do not and will not save any of your credit card information on our servers from the checkout process. We do not and can not keep credit card information on file in our office.
This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-commerce industry - SSL. This web site will not save your credit card information ever. If your credit card changes, enter your new information at checkout.
You may also check out using PayPal, a safe, fast and secure method of online payment.
Sales tax of 6% will be added to orders purchased and shipped to your verified Maryland address.
Our Shipping policy recently changed. Free ground shipping within the Continental US for orders over $85! Spend $85 or more for FREE ground UPS or priority USPS shipping. Orders below $85, are charged a flat-rate fee of $7.95, regardless of our cost.
Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow up to 4 business days to process your order. Processing time may be longer during holidays and if items are out of stock. In the event that we are out of stock of an item, we will do our best to contact you immediately.
If you have received notification that your item has shipped and a package does not arrive within fourteen days, something is up.
A dialogue must happen between you and your mail carrier. If we’ve shipped to a multi-unit dwelling, ask where packages that are too large to fit in your box are placed. Sometimes that place moves. Ask questions.
We cannot replace the goods until a report is filed, and USPS does a full investigation and covers the cost of the loss. We are unable to re-ship products at our expense without resolving lost packages with you and your post office. We will work with you, but we will not assume responsibility for the USPS.
Most orders are shipped by USPS with delivery confirmation. We ship to the address that you furnish, and if the item is returned to us, we will make every effort to contact you for a new mailing address. If we are unable to resolve issues returned to us, we will refund all but shipping costs and restocking fees of 15% to your purchase.
IMPORTANT NOTE: We ship to the address that you provide. If you need us to send it to a different address immediately after placing your order, notify us through our contact form. Please don’t ask us to reship products at our expense if you have provided the wrong mailing address with your order. Once the package is returned to us, we will ship it to the correct address at your expense.
Returns and Refunds
Read our refund policy here.
Coupon and promotion codes must be entered at the time of checkout; we cannot apply a discount or refund the difference of a discount post-purchase, no exceptions. Coupons and promotion codes cannot be combined.
Waxing Kara®, Bee Inspired®, Farm to Body®, Haute Cocoa® and Spa Tower® are registered trademarks owned by Kara Brook Art, LLC.
Read our Terms of Service Policy here.