A flat-rate charge of $6 is applied to all orders shipping within the 48 contiguous states. Our preferred shipping vendor is UPS. Note that we are unable to ship to PO boxes.
Shipments to Hawaii, Alaska, and the US territories are subject to a shipping fee of $20. In the case of shipments to these states or territories, or in the event of your address being in a remote location, your package will be shipped via USPS. We are unable to ship to PO boxes in Hawaii, Alaska, or the US territories.
Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow up to 4 business days to process your order. Processing time may be longer during holidays and if items are out of stock. In the event that we are out of stock of an item, we will do our best to contact you immediately.
IMPORTANT NOTE: We ship to the address that you provide. If you need us to send it to a different address immediately after placing your order, notify us through our contact form. Please don’t ask us to reship products at our expense if you have provided the wrong mailing address with your order. Once the package is returned to us, we will ship it to the correct address at your expense. If we are unable to resolve issues when a package is returned to us, we will refund all but shipping costs and restocking fees of 15% to your purchase.
Local Pickup Orders
We offer a local pickup option for customers who live in driving distance of our retail store - simply select "local pickup" at checkout to take advantage of this option. Once we've received and processed your order, we will send you a notification that it is ready for pickup.
Missing or Late Deliveries
We do our best to ship out orders as quickly as possible once they are received. Please note that we are unable to offer delivery guarantees on any shipment, and are unable to control how quickly your package will be delivered. We can not provide refunds for packages that are in transit and have not yet arrived, or that you believe to be taking too long to be delivered.
To check on the status of your order, use the tracking information that was provided after your order was shipped. Packages may be delayed by several days due to a lack of carrier staff and/or a backlog of shipments. If you are concerned about the delivery date of your shipment, please contact the shipping provider directly for any inquiries.
If you live in a multi-unit dwelling and are unable to find your package, check first with your mail room or leasing office before contacting the shipping provider. Packages may be placed in a receiving area instead of being brought directly to your apartment.
Occasionally, UPS deliveries will be marked as "delivered" although they are still en route to your residence. We encourage patience, as often these packages will be delivered within 24 hours of the notification being received.
In the event that your package does not arrive or remains missing, please contact us directly in order to resolve the issue. If necessary, we will file a claim with the shipping provider.
Filing and Resolving Claims
Filing a claim is a process that can take up to 60 days. Note that most delivery services no longer provide a guaranteed delivery date, so packages may arrive later than expected.
We can not provide refunds on a missing package until after a claim has been filed. Please contact us directly in order to begin this process.
Resolving Damaged Orders
If your order arrives and it is damaged, do not throw out the box or damaged items. Proof of damage is required in order for our team to resolve the issue.
Did something shipped via UPS break during shipping?
If your package arrives from UPS and is damaged, please contact us directly at firstname.lastname@example.org with photos of the damaged product. We will process your message and, if necessary, file a formal claim directly with UPS.
If a claim is filed, note that UPS prefers to examine damaged goods and requires several different photographs of the outside condition of the box, the inside condition of the box and close-up photos of the damaged products. They may have a driver pick the package up. Do not discard the broken goods or they may not allow us to submit the claim.
Did something shipped via USPS break during shipping?
Please proceed to USPS and bring the entire package, (all wrapping included) and file the necessary paperwork with the carrier. We cannot replace the goods until a report is filed, and USPS does a full investigation and covers the cost of the loss. We are unable to re-ship products at our expense without resolving lost packages with you and your post office. We will work with you, but we will not assume responsibility for the USPS.
Your order was insured for up to $100 when we shipped to you. Any amounts over $100 will be replaced by us at our expense, once you do what we are outlining within.
Incorrect or Defective Products
We’re a very small, very hardworking team; but, try as we might, we’re human. It’s always a goal of ours to strive for perfection and the satisfaction of our customers.
Was the wrong item included in your package? Write a note through our contact form and make sure to share your order number with your inquiry. We may also require a photograph. If there appears to be an issue with the product you received, please send us the batch code (located on the bottom of the item) to us as well. In the event that an incorrect or defective product was received, we are happy to replace the product for you, or credit you back for the incorrect or defective item.
We always do our best to make sure you're happy and satisfied with your purchase. Please remember that we are a small team who makes the goods we sell by hand, so there can be variations in products from batch to batch. Note that our honey is a 100% natural product made by bees, and can vary greatly at times.
Please understand that we are not liable for replacing stolen packages. If you are concerned about theft in your area, we advise you to ship your packages to a different address, such as your work address, if possible.
If your package was marked as delivered, time has elapsed, and you still cannot find your package, here are some steps to take:
1. Check with neighbors to see if the package was left with them, either on purpose or by accident.
2. Check with family members – sometimes someone else in the household will pick up the package for safekeeping.
3. If you are able to talk to your delivery driver, ask them when and where the package was left.
4. Call your local UPS office or (if sent via USPS) post office to see if your package is in the office. If not, ask them if they can check their delivery gps to find out exactly where it was delivered.
After this, if you still cannot locate your package and believe that it was stolen, file a police report. Then, you may contact us If you would like us to resolve matters of stolen packages, we charge a minimum rate of $50; repeat attempts to rectify the issue will incur a higher rate.
Follow these steps if you believe your package was stolen:
- File a police report on the missing package.
- If sent via UPS, contact us directly to begin the process of filing a claim.
- If sent via USPS, report the theft to the Postal Inspection Service by calling 877.876.2455 between 8:00am-4:30pm – select option #3.
- Next, complete the “Mail Theft - Mail Not Received Complaint Form” online at https://faq.usps.com/s/article/Mail-Theft