We offer free shipping within the Continental USA on orders $80 and above via UPS and USPS. Orders below $80 are charged a flat-rate fee of $7.95. Shipments to Hawaii and Alaska are subject to a shipping fee of $20.
Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow up to 4 business days to process your order. Processing time may be longer during holidays and if items are out of stock. In the event that we are out of stock of an item, we will do our best to contact you immediately.
IMPORTANT NOTE: We ship to the address that you provide. If you need us to send it to a different address immediately after placing your order, notify us through our contact form. Please don’t ask us to reship products at our expense if you have provided the wrong mailing address with your order. Once the package is returned to us, we will ship it to the correct address at your expense. If we are unable to resolve issues returned to us, we will refund all but shipping costs and restocking fees of 15% to your purchase.
Missing, Late, and Damaged Deliveries
When a package leaves our shop, we have NO CONTROL over how long it takes to get to you. We cannot be held accountable for others' actions. We cannot provide refunds for packages that are taking too long to receive.
First and foremost, use the tracking information that was provided after your order was shipped to check in on the status of your delivery; packages may be delayed by several days due to a lack of carrier staff and/or a backlog of shipments. A dialogue must happen between you and your mail carrier. If we’ve shipped to a multi-unit dwelling, ask where packages that are too large to fit in your box are placed. Sometimes that place moves. Ask questions.
Resolving a claim is a process that can take up to 60 days. All carriers no longer guarantee delivery timeframes, and no claims can be filed before the package is 3 weeks late.
WE CANNOT PROVIDE REFUNDS until after a claim has been filed, and USPS and UPS require a 30-day window before claims can be filed.
PLEASE READ THIS--> IF YOU DO NOT FOLLOW THESE STEPS WE CANNOT REPLACE OR REFUND YOUR ORDER.
We know things can go wrong! We need your assistance in creating a case with UPS or USPS.
If your order arrives and it is damaged, DO NOT THROW OUT THE BOX. Proof of damage is required for placing a claim.
Did something shipped via UPS break during shipping?
UPS prefers to examine damaged goods and requires several different photographs of the outside condition of the box, the inside condition of the box and detail shots of all of the damage up close and personal. Once they see these shots, they send further instructions on how to proceed.
Did something shipped via USPS break during shipping?
Please proceed to USPS and bring the entire package, (all wrapping included) and file the necessary paperwork with the carrier. We cannot replace the goods until a report is filed, and USPS does a full investigation and covers the cost of the loss. We are unable to re-ship products at our expense without resolving lost packages with you and your post office. We will work with you, but we will not assume responsibility for the USPS.
Your order was insured for up to $100 when we shipped to you. Any amounts over $100 will be replaced by us at our expense, once you do what we are outlining within.